Shipping Policy

1. Order Processing

  • Orders are processed within [X business days – usually 1–3] after payment confirmation.

  • Customized or made-to-order jewellery may require additional processing time ([X–Y days]).

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

  • We ship orders through trusted courier partners such as [mention names if applicable: Bluedart, Delhivery, DTDC, FedEx, etc.].

  • Estimated delivery time:

    • Domestic (within [your country]): [X–X days]

    • International: [X–X days], depending on the destination and customs clearance.

  • Delivery times are estimates and may vary due to unforeseen delays (courier issues, weather, holidays, customs, etc.).

3. Shipping Charges

  • Free shipping on orders above [X amount].

  • For orders below this amount, a standard shipping fee of [X amount] will apply.

  • International shipping rates will be calculated at checkout based on location and weight.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS.

  • You can track your shipment directly through the courier partner’s website.

5. Address & Delivery

  • Please provide accurate and complete shipping details. We are not responsible for delays or lost packages due to incorrect addresses.

  • If the delivery is missed, our courier partner will attempt re-delivery as per their policy.

6. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within [X days – usually 2–3] with photos of the package and product.

  • We will investigate and provide a replacement or refund (as per our Return & Refund Policy).

  • In case of lost packages, we will coordinate with the courier company to resolve the issue.

7. Contact Us

For shipping-related queries, please contact us at:

📧 [Your Email Address]
📞 [Your Contact Number]