Return & Refund Policy

1. Eligibility for Returns

  • Returns are accepted only if:

    • The item received is damaged, defective, or incorrect.

    • You notify us within [X days – usually 3–7 days] of receiving the product.

  • The item must be unused, in its original packaging, and accompanied by proof of purchase.

  • Non-returnable items include:

    • Customized or engraved jewellery

    • Sale/discounted items

    • Earrings (due to hygiene reasons)

2. Exchange Policy

  • If you receive a damaged/defective item, we may offer an exchange for the same product (subject to availability).

  • If the item is unavailable, you may request a replacement of equal value or a refund.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within [X business days].

  • Shipping charges are non-refundable.

4. Shipping of Returns

  • Customers are responsible for return shipping costs unless the item delivered was incorrect or defective.

  • We recommend using a trackable shipping service for safe delivery.

5. Cancellations

  • Orders can be cancelled within [X hours] of purchase, provided they have not been processed or shipped.

  • Customized or made-to-order items cannot be cancelled once confirmed.

6. Contact Us

For return and refund requests, please contact our support team:

📧 [Your Email Address]
📞 [Your Contact Number]
🏢 [Your Business Address]